Help Center
How can we help?
Find answers to common questions, learn how to get the most out of Pupper Desk, or reach out to our team for personalized support.
Browse by topic
Getting Started
- Setting up your trainer account
- Configuring your business profile
- Adding your first client and pet
- Customizing your booking page
Client Management
- Adding and editing client profiles
- Managing pet records and vaccinations
- Client portal and self-service access
- Exporting client data
Scheduling
- Setting up services and pricing
- Managing appointments and boarding
- Automated booking confirmations
- Daily board and check-in/check-out
Report Cards
- Creating training report cards
- Adding photos and progress notes
- Sharing report cards with clients
- Saving drafts and sending via email
SMS & Notifications
- Setting up SMS messaging
- Sending and receiving texts from clients
- AI-assisted message suggestions
- Notification preferences
Billing & Invoicing
- Creating and sending invoices
- Accepting online payments
- Package and subscription billing
- Tracking payment history
Frequently asked questions
How do I reset my password?+
Click "Sign In" on the homepage, then select "Forgot password?" below the login form. You'll receive an email with a link to create a new password.
Can I import my existing clients?+
Yes! You can add clients individually through the admin dashboard, or contact our support team and we'll help you import from a spreadsheet or another platform.
How do automated reminders work?+
Once SMS is configured, Pupper Desk can automatically send appointment reminders to your clients. You control the timing and messaging from your integrations settings.
Is there a mobile app?+
Pupper Desk is a fully responsive web app that works great on phones, tablets, and desktops. No app download needed — just open your browser and go.
How do I set up my client booking page?+
Head to your admin dashboard and configure your services, pricing, and availability. Your personalized booking page is automatically generated and can be shared with clients via a direct link.
What happens to my data if I cancel?+
Your data stays safe. You can export your client records and appointment history at any time. After cancellation, we retain your data for 30 days before permanent deletion.