Privacy Policy

We collect information you provide directly when you create an account and use Pupper Desk, including:

• Account information — your name, email address, phone number, and business details.
• Client and pet data — information you enter about your clients, their pets, appointments, invoices, and training records.
• Communications — messages you send and receive through our SMS and email features.
• Payment information — billing details processed securely through our third-party payment providers. We do not store credit card numbers on our servers.

We also automatically collect certain technical information when you use our platform:

• Usage data — pages visited, features used, and actions taken within the platform.
• Device information — browser type, operating system, and screen resolution.
• Log data — IP address, access times, and referring URLs.

• Provide and improve our services — to operate Pupper Desk, process transactions, and develop new features.
• Communicate with you — to send account notifications, respond to inquiries, and share product updates.
• Ensure security — to detect and prevent fraud, abuse, and unauthorized access.
• Analytics — to understand how our platform is used and identify areas for improvement.
• Legal compliance — to meet our legal obligations and enforce our terms of service.

We do not sell your personal information. We may share information with:

• Service providers — trusted third parties that help us operate our platform (e.g., hosting, email delivery, payment processing, SMS services).
• Legal requirements — when required by law, subpoena, or government request.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users.

We take the security of your data seriously. We use industry-standard encryption for data in transit (TLS/SSL) and at rest. Access to personal data is restricted to authorized personnel on a need-to-know basis. We conduct regular security reviews and maintain audit logs to monitor for unauthorized access. While no system is 100% secure, we are committed to protecting your information to the best of our ability.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Data portability — request a machine-readable export of your data.
• Opt out — unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use our platform. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your data within 30 days, unless we are required to retain it for legal, accounting, or regulatory purposes.

Pupper Desk is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our platform. Your continued use of Pupper Desk after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, please reach out through our contact page.